Terms of Service

These Merchant Terms of Service ("the Terms'') govern your use of the products, services, or any other features, technologies, or functionalities (the "Services'') provided by Multichain. (Multichain, we, our, or us) through Multichain website, API. The terms ``you” and “your'' refer to the merchant to which we will be providing the Services and the person signing below or otherwise agreeing to the Terms on behalf of the merchant. Please read the Terms carefully; by using the Services, you agree to the Terms and confirm that you accept them.
The Services
We are a cryptocurrency payment processor. We enable you to accept cryptocurrency as payment for goods or services, and process cryptocurrency payments that you receive from your customer (Purchaser). We are not a crypto exchange or a place to purchase or sell cryptocurrencies. Our Services are only available to businesses that sell a product or services or to registered charitable organizations that accept donations. By using the Services, you authorize us to act as your agent so we may receive, hold and disburse funds on your behalf and to take any or all actions that we think are necessary to provide the Services and to comply with applicable law. Payment by Purchaser to Multichain will be considered the same as a payment made directly to you and will extinguish the Purchaser's outstanding obligation, to the extent of the payment.
The gatherings concur as takes after
Merchant's Capacity and Authority: - Trader speaks to and warrants that the individual executing this Agreement is 18 years old or more seasoned, has the lawful specialist to acknowledge this Agreement and that such acknowledgment will tie on Merchant.
Installment Gateway Service:- The Service comprises an installment door, a dashboard (at present found at https://multichain.info/dashboard, and the Service APIs, which together empower dealers to acknowledge Ethereum and other advanced monetary forms as installment from buyers of merchandise or administrations. The vendor will utilize the Service just as per the terms and states of this Agreement, including the installment of charges. Shipper approves the Company to get virtual monetary standards, trade and dispense them for Merchant's benefit, and to take any activities that the Company discovers important or alluring to furnish the Service or to follow pertinent laws.
1. Merchant's Account
● Generally
To use the Services, you must open a Multichain Merchants account. When you open an account, we will ask you for contact information such as your name, phone number, email address, and information relating to the ultimate beneficial owner or the most senior individual from the organization. We will also ask you for information on your business, including your business's legal name, the physical address of the business, and your company's website. The information that you provide at the time of account opening must be accurate and complete. We may also obtain information about you from third parties, such as credit bureaus and identity verification services. We have the right to reject your account registration or to later close your Multichain Merchants account if you do not provide us with accurate, complete, and satisfactory information.
● Guarding your Password
You will choose a password when registering your account. You are responsible for maintaining the confidentiality of your password and account access information. You are fully responsible for all activities that occur with the use of your password or account. Please notify us immediately of any unauthorized use of your password or account or any other breach of security. If you share your password with others we will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge.
● Transaction Volume Limits
Multichain imposes daily and annual transaction processing limits on merchants. When you register for a Multichain account, you will be able to choose between a free and fixed monthly plan. At Multichain's discretion, and based on Multichain's risk assessment of your business, transaction capabilities should be decided.
● Use of Third-Party Services
While using the Multichain website or the Services, you may be offered services, products, and promotions provided by third parties. If you decide to use these third-party services, you do so at your own risk and are solely responsible for reviewing, understanding, and complying with the associated terms and conditions. We expressly disclaim any liability for the third-party services and are not responsible for the performance of the third-party services or services.
● Security
We have implemented security measures designed to secure your information from accidental loss and unauthorized access, use, alteration, or disclosure. However, we cannot guarantee that unauthorized persons will never gain access to your information, and you acknowledge that you provide your information at your own risk.
2. Data Collection, Privacy, and Security
To provide the Services, we may share information about you and your Multichain account with third parties. All the information that can be shared is what you give us while creating a Multichain merchant account. There is always certain risk attached to it so kindly read our Disclaimer & Risk Warning​
3. Termination and Suspension
We may terminate your account, at our discretion, upon notice to you via email or phone communication. We may also suspend your access to the Services if we suspect that you have failed to comply with these Terms, pose an unacceptable fraud risk to us, or if you provide any false, incomplete, inaccurate, or misleading information. We will not be liable to you for any losses that you incur in connection with our closure or suspension of your account. Additionally, if your merchant account is not in use for more than 1 year or so we Multichain has the right to suspend your account, disabling processing capabilities.
And what kind of business or website cannot get access to Multichain services.
Any terrorist group or any Anti-human-related group or businesses or website
Website directly or indirectly related to illegal activities.
Any website which is a scam (hoax)
Any website that choose MLM scheme to promote their business
Any website which promise un-imaginary returns (ROI) to their customer
We may ask for more information if we find some suspicious activity on your website or through your website, then there will be no prior notice given to you before suspending your account, or to take legal action against you and your business.
4. Fees
Merchant Fees: - There are two plans available free and premium, in both of the plans there is network fee that the merchant has to pay which is listed here. The platform fee of 0.50% is only charged for non-fixed plans. And in the fixed monthly plan merchants may choose the desired plan and make payments according to the rates here.
5. Settlement
We will verify the Purchaser’s payments and post the balance to your accounting ledger, according to your preference settings. You cannot receive a settlement in your local currency. You assume volatility risks of the currency in which you choose to settle. For example, if you choose to settle in bitcoin, then you assume the volatility risk of the bitcoin value.
6. Discount Procedures
There is nothing like a discount, but there is certainly an affiliate commission which you can earn by giving a reference of Multichain to your known merchants and so, the commission is about 50% of transaction fee 0.50%, which means you will receive 0.25% of the transaction amount on every transaction your referral makes.
7. Charge Changes
The Company may change fees and other charges of their service on occurrences to the volatility of cryptocurrencies price, and it comes into effect without prior notice to the merchant. Vendor's acknowledgment of another Fee Schedule, or Merchant's proceeds with the utilization of the Service, constitutes Merchant's acknowledgment of such changes.
8. Intellectual Property
We retain all right, title, and interest in and to the Content and all of Multichain's brands, logos, and trademarks. Subject to the terms and states of this Agreement, Multichain thus allows to Merchant constrained, non-selective, non-transferable permit to use our content with our services.
9. Confidential Information
Confidential Information (the Receiving Party) from the other party (the Disclosing Party) concurs: (a) to hold the Disclosing Party's Confidential Information in strict certainty, and utilize a similar level of care that it uses to ensure the privacy of its secret data of like kind (however at the very least sensible care); (b) not to utilize any Confidential Information of the Disclosing Party for any reason outside the extent of this Agreement; and (c) aside from as generally approved by the Disclosing Party in composing, to restrain access to Confidential Information of the Disclosing Party to those of its and its Affiliates' workers and temporary workers who require that entrance for purposes reliable with this Agreement and who have consented to classification arrangements with the Receiving Party containing insurances no less stringent
10. Limitation of Liability
The company or any of its affiliates or vendors (or any officers, directors, employees or agents of the company or its affiliates or vendors) be liable for any indirect, incidental, consequential, special, or exemplary damages (however or whenever arising), including, without limitation, damages for lost revenue, lost profits, anticipated profits, lost business or injury to business reputation, cost of procurement of substitute services, under any theory of liability or cause of action whether in tort (including negligence), contract or otherwise, regardless of whether it has been advised of the possibility of such damages;
The company's total liability to the merchant, whether arising in tort (including negligence), contract or otherwise, under this agreement or concerning any of the company products or services, exceed the aggregate compensation the company received for providing the service to the merchant during the six (6) months preceding the date on which the claim arose.
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